Description
The Assistant F&B Manager supports the F&B Manager to run daily F&B operations with main focus being on the management and performance of Banquet operations and in creating exceptional guest experiences.
Are you passionate about excellent food and drink?Can you inspire your team to deliver excellent customer service every time?Do you think breakfast is an important start to the day?As a manager, are you supportive and inclusive?
If so, this role is made for you!
KEY RESPONSIBILITIES
As Assistant F&B Manager i/c Banquets, you will:
1. Commercial Performance
Achieve the C&E Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experiencePartner with the Culinary and Commercial teams to create attractive C&E concepts, menus, products and promotions that drive revenue and profit and meet client expectationsManage the C&E departmental budget and forecast effectively. Review departmental results - including sales, costs, profit margins, client satisfaction - and take action with the F&B management team to improve performanceSupport the daily F&B operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&B Manager Review departmental results with the F&B Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance
2. Exceptional Guest Experiences
Deliver high-quality, well-presented food and drink to meet customers’ needsChampion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food wasteDeliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B operations team Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty
3. Great Working Environment
Support the F&B Manager in managing, training and motivating the F&B Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals Practice great people management, from recruitment to training to succession planning and recognitionWork with the F&B Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelinesAssist the F&B Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costsCommunicate well and often, building great relationships with key stakeholders.
4. Day-To-Day Essentials
Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle timesAssist the F&B Manager to make sure opening and closing procedures are carried out correctly at each F&B venue, including financial reports and reconciliationsEnsure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected Support the F&B Manager to manage F&B inventory, stock control and purchasing, in line with hotel guidelinesKeep up to date with what’s happening in F&B – current and future trends, C&E propositions, markets, ingredients, competitors and suppliers – to drive innovation & attractiveness.
Requirements
WHO ARE WE LOOKING FOR?
We’re looking for a manager who is passionate about food and drink, with at least 2 years’ experience in a similar role. Experience in luxury hotels and destination venues would be an advantage.
To be successful in this position you will have:
Commercial focus, with ability to deliver exceptional business performance and resultsGood people management skills, experienced in managing, developing and motivating a large team and working effectively with other departments.Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentationsCustomer focus, maintaining the highest standards of service to create memorable guest experiencesEffective relationship management skills to build good working relationships with key stakeholders, Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will be also fluent in English and preferably Dutch, comfortable using F&B systems and MS Office.
Dutch or EU national.
WHAT DO WE OFFER?
A competitive salary and benefits packageWorldwide career opportunitiesAccess to leadership development programmes and hundreds of courses through Hilton UniversityIndustry-leading Team Member travel rates through Go HiltonWellbeing initiatives to help you thrive and be your best selfA workplace to be proud ofOpportunities to be recognized for being awesome and doing a great job
USEFUL TO KNOW: This position is full-time and may require working weekend and/or evening shifts.
Posted June 8, 2024
